NV HTH Customer Service Rep - URGENT NEED 110630

Reno, NV
Monday to Friday 8 am to 4:30 pm ½ hour lunch

*Wages are based on average rates and may be impacted by facility budgets and seasonality and may include a combination of taxable and non-taxable earnings and reimbursements.
Unit Description HTH (Hometown Health) Customer Service supports inbound calls to different membership in the community. We offer a Medicare Advantage Plan, Commercial insurance, third party administration of benefits and also support providers. A Customer Service Agent is responsible one call at a time and the expectation is to resolve and address all inquiries. A Customer Service Representative can take anywhere between 50-70 calls per day, depending on the line that is assigned. All Customer Service Representatives have an assigned cubicle, with a computer and two monitors, a phone with headset, keyboard and mouse. The department is located at 10315 Professional Cir, Reno NV 89521.   Non-Negotiables Must have working-level knowledge of the English language, including reading, writing and speaking English. High school diploma is preferred. Requires 1-2 years of Customer Service experience, call center or healthcare experience is preferred, but not required. Must be proficient with Microsoft Office Suite, and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies.   Schedule HTH Customer Service is open 7 days a week from 7am 8pm during Annual Enrollment Period, after AEP is over we are open M-F 7am 8pm. Current business need is for positions anywhere from M-F from 8am 6pm. Set shift will be assigned between these times depending on business needs.

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