Plantation, FL
8am - 430pm

*Wages are based on average rates and may be impacted by facility budgets and seasonality and may include a combination of taxable and non-taxable earnings and reimbursements.
Covenant Village of Florida                                                                                                Revised: 5/2002Plantation, FL                                                                                                                       Non-Exempt POSITION DESCRIPTION POSITION                 Housekeeper/Residential REPORTS TO          Housekeeping/Laundry Supervisor PURPOSE OF POSITION To achieve the highest level of cleanliness and sanitation.  This position is accountable for basic cleaning services to residential apartments, all public and office areas as assigned. NATURE AND SCOPE This position is responsible for the following duties: 1.    Exhibits attention to detail and appreciation of the importance of a sanitary environment to good resident care in all aspects of work. 2.    Cleaning of patios and walkways as assigned. 3.    Cleans and disinfects public areas, as assigned. 4.    Gathers and disposes of refuse, including cleaning and relining of the waste receptacles. 5.    Scheduled cleaning of all assigned residential apartments, including, vacuuming of carpets, cleaning of restrooms, kitchen area, dusting, following the procedures as outlined by Covenant Village of Florida. 6.    Participates in Inter-Departmental meetings, which includes in-services education. 7.    Consistently demonstrates a positive attitude. 8.    Fosters team work by offering assistance to others. 9.    Acknowledges and responds tactfully to all requests. 10. Follows procedures tactfully to all requests. 11. Wears ID badge in a visible location at all times. 12. Follows proper procedure when using Kronos system. 13. Knocks before entering apartment. 14. Consistently acts in a professional manner. 15. Responsible for economical use of supplies as controlled through distribution. 16. Must be familiar with Covenant Village of Florida Disaster Plan. 17. Any other assigned duties as they relate to the above position. Customer Service Expectations ·         Completes work accurately and thoroughly.·         Has thorough knowledge of campus buildings and apartments.  Working knowledge of safety regulations and supplies used for cleaning purposes.  Reports residents change of health, physical or mental, to supervisor and/or Wellness Clinic Nurse.  Maintains complete confidentiality.·         Exemplifies campus dress code.  Communicates and safety issues with grounds and buildings to supervisor as noticed.  Covenant Village of Florida                                                                                                Revised: 5/2002Plantation, FL Page 2 of 2 ·         Learns residents names and addresses them by preferred by name.  Offers assistance when needed and appropriate.  Listens attentively to resident complaints and graciously offers resolution.·         Completes deep cleaning of apartments as scheduled and according to campus policy. Responds to any resident, family, visitor or staff request rough to their attention within 24 hours of notification, even if it is reporting progress and not necessarily resolution.  If applicable , responds a to voice mail and e-mail messages within 24 hours of receipt or by date requested by sender.  Responds to all memos and written requests within time frame specified.  Responds to resident, family and staff requests within 24 hours even if its simply to establish a future time for addressing the request.  If out of the office for more than one business day, an appropriate voice mail message should be recorded and an Out of Office reply should be set up through their e-mail account if applicable. QUALIFICATIONS This person should have 8th grade education and 6 months to 1 year housekeeping experience is preferred.This person must appreciate that attention to detail and sanitary environment is required.  It requires a person who is neat and courteous, and has the ability to work in a retirement area that is close with staff and residents.        

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